FAQ

Shipping and Delivery:

  • How long does it take for my order to ship and when will it be delivered? The shipping time varies depending on the brand. Orders might ship on the same business day or take 1-2 days to dispatch. Occasionally, unforeseen delays may occur, extending the shipment process. Generally, products are delivered within 4-7 days. Any deviations from this timing will be mentioned on the product page.

Our Commitment:

  • We promise industry-leading processing and shipping speeds, coupled with highly responsive customer service.

Payment Methods:

  • What payment options are available? We accept a variety of payment methods including Credit/Debit Cards (Visa, Mastercard, American Express, Discover, Diners Club), and digital payments through Shop Pay, Apple Pay, Google Pay, Meta Pay, and PayPal.

Return & Cancellation:

  • What is your return policy? We offer a 30-day money-back guarantee on all items. Refer to our 30-Day Return Policy at the page footer for more details.

  • How can I cancel my order? Orders can be canceled for a full refund before they are shipped. Notify us immediately at orders@authorizedgoods.com for cancellations. Post-shipment, orders fall under the 30-Day Return Policy.

Order Issues:

  • What should I do if my product arrives damaged? Upon receipt, inspect your item(s) for any damage and report it while signing for delivery. In case of suspected damage, annotate it as "suspect damage" during sign-off. If damage is confirmed post-delivery, email us the details with photographs at (insert email), and we will arrange for a replacement or compensation.

Placing an Order:

  • How can I place an order? Online orders can be placed by adding products to the cart and proceeding to checkout. For phone orders, call us at 888-9AUTHGO(928-8446)

Order Updates:

  • How do I know the shipping status of my order? Post-order, a confirmation email with order and shipping details will be sent. An additional email with tracking details will be sent once the order is dispatched.

  • Will I receive email confirmation for my order? Yes, an email confirmation will be sent to the address provided during the order process.

Sales Tax:

  • Is sales tax charged on my order? Sales tax is not charged unless orders are shipped to TEXAS

Order Modification:

  • Is it possible to modify my order? Yes, orders can be modified before dispatch by contacting us at orders@authorizedgoods.com. Price differences, if any, will be adjusted accordingly.

For immediate assistance regarding order status or any other inquiries, contact us via email at support@authorizedgoods.com or call 888-9AUTHGO(928-8446)